About Endouble:

Even though our mission and vision are very important to us, research has shown that candidates would rather read about the responsibilities and requirements of the role in a vacancy text. If you decide this role is for you, you can get to know us a little better by checking out our website!

Support coordinator

As Support coordinator you are responsible for the Support department. You make sure the department is running smoothly. This means you make sure we help our customers within our SLA. We can report on our department metrics internally and to our customers. You are able to push the department forward, people and organisational wise. Within Endouble we are continuously improving and you make sure the Support Department is moving forward within the company and maintain a high level of service towards the clients. You must be able to write and speak fluent Dutch, in order to be able to communicate with our customers. 

Responsibilities

The Support coordinator makes sure there is continues communication between support and the rest of the organisation and our customers. You also make sure the department is motivated and keeps up with all SLA’s.

Tasks

  • SLA and Change Management
  • Improving the department
  • Customer contact point
  • Report on key metrics
  • Support budget and employee planning

Choosing for Endouble means choosing for:

  • An education budget of 4% of your yearly salary
  • Thorough peer reviews to improve your hard and soft skills
  • International projects in multinational teams
  • A place in an informal, innovative and fast growing company (FD Gazelle Award 2013, 2014 & 2015)
  • One of the top 10 Best Employers New Heroes (NRC Career)

Some other perks include:

  • A standing desk for enhanced ergonomics
  • Free (good) coffee and tea, soft drinks and snacks
  • Daily lunch provided
  • Gadgets like a PS4, a pinball machine and a foosball table for the more nostalgic among us 😉

Your Profile

Must haves

Nice to have

What do we offer

International projects in multinational teams

Standing desk for enhanced ergonomics

Warm lunch twice a week

Toys and pinball machine

Education budget of 4% of your yearly salary

Interested?

Fill in the form and apply (either in Dutch or English)! Questions? Please contact Thomas Bogaard, via [email protected] or +31 20 215 2022.

Application Procedure

Apply for the desired position
Phonecall with our recruiter
Invite for a first meeting
Assessment
Invite for a second meeting

Offer

Team Operations

Meet some of your future team members

Adonis
Adonis
Support Coordinator
Carlijn
Carlijn
Customer Success Manager
Chee Ching
Chee Ching
Designer
Corné
Corné
Analyst
Fien
Fien
Project Manager
Iris
Iris
Project Manager
Iris O.
Iris O.
Project Manager
Laura
Laura
Designer
Maxime
Maxime
Head of Project Management and Design
Richard
Richard
Web Analyst
Robert
Robert
Operations Manager
Ruby
Ruby
Analytics Specialist
Thomas
Thomas
Customer Success Manager
Thomas
Thomas
Support Coordinator

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